Refunds and cancellations

Cancelling an order

Digital files are delivered as soon as you pay. Before paying you confirm that you want them straight away and that you lose the 14-day right to cancel once they are available. That means we do not offer change-of-mind refunds after a purchase.

When something is wrong

If a file will not download, is damaged, is missing from what the collection page listed, or is not as described, contact us using the support details on your Stripe receipt with your order details. We will fix or replace it, and if we cannot, we will refund you. This does not affect your statutory rights.

Paid twice?

If you were charged twice for the same thing, tell us and we will refund the duplicate.

How refunds are paid

Refunds go back to the card you paid with, through Stripe, usually within 5–10 working days. Once a purchase is refunded, its files are removed from your library.